Overview of Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, we ask that the items is unused and in the same condition that you received it. For fabric, we cannot return it if it has been cut, stained, or altered in any way. It must also be in the original packaging.

Custom orders are exempt from being returned. However, if you ever have any issues, please contact us right away.

Additional non-returnable items:

• Gift cards

To complete your return, please call or email us with your Order # and the reason for your return.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received/approved your return. We ask that you contact us prior to returning any items so we can speedily process your refund.

Once we receive and approve your return, we will process it and a credit will automatically be applied to your credit card or original method of payment. It could be up to 5-7 business days before the refund posts on your bank account. Please note: We have no control over this, this depends on your bank.

Late or missing refunds

If you haven’t received a refund yet, please remember it may take 5-7 business days, and first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at 219-883-5122 or sewing@littleflocksewing.com

Sale items

Sale items may not be able to be refunded, but we ask that you contact us first.

Exchanges

We will replace items if they are defective or damaged. If you receive a fabric that will not work for you, we would not mind to offer an exchange. Calling would be best or emailing so we know all the details. We ask that you ship back your item once you have talked with us and the exchange is confirmed and we will ship the replacement item if it is of equal value. If the replacement item is of different value, we will either refund or charge the difference at that time.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, please contact us for the return mailing address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at 219-883-5122 or sewing@littleflocksewing.com for questions related to refunds and returns.